Refund and Returns Policy

Return & Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund according to the terms outlined below. This policy applies to all home decor products, kitchen accessories, and gifts sold at TheDecorr purchased through our platform.

2. Return Eligibility

Returns are eligible for return if:

  • The product received is damaged or defective.

  • The product is unused, unwashed, and in original condition.

  • All original packaging, tags, manuals, and invoices are included.

  • The item has not been customized, altered, or used.

Returns must be initiated within 7 days of delivery receipt by contacting our customer support team.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized home decor items

  • Items purchased during clearance or final sale

  • Products damaged after improper handling or installation after delivery

  • Used or altered products

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

  • After verification, we will arrange replacement or refund as deemed necessary

Failure to report within the specified time may result in rejection of the claim.

5. Return Process

To initiate a return:

  1. Contact customer support with order details

  2. Wait for return approval and instructions

  3. Pack the item securely in original packaging

  4. Ship the item using the approved return method

Unauthorized returns may not be accepted.

6. Refund Policy

Once the returned item is received and inspected:

  • Refunds will be processed within 5–7 business days after approval

  • Refunds will be issued through the original payment method

  • Shipping charges (if applicable) are non-refundable unless the return is due to our error

7. Replacement Policy

Eligible products may be replaced instead of refunded if:

  • The item is defective or damaged

  • The wrong product was delivered

  • Replacement stock is available

If replacement stock is unavailable, a refund will be issued.

8. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item

  • Secure packaging is required to avoid transit damage

9. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once shipped, orders cannot be cancelled and must follow the return process

10. Refund Processing Time

After refund approval:

  • Payment gateway processing may take 5–10 business days depending on your bank or payment provider

11. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published.

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